In order to ensure that we provide the best customer service to you, our valued customers, we are introducing a policy requiring all orders to be placed by either email or fax.
Taking orders over the phone means the chance for errors, and we have no confirmation that what our Customer Services Team hears matches what the customer requires. By having this information in writing it removes the opportunity for such errors. It also allows us to confirm that the items being ordered are for the company we are charging them to, as we will have a written order received either via email or by fax.
Orders can be placed with us -
By Fax to - 06 834-1604
By email to - firstname.lastname@example.org
The new policy comes into effect on 1 November 2013, and we will be working with you until then to make sure that this change works well for you, and to make sure you are comfortable with placing your orders in this way.